We accept returns within 30 days of order receipt, provided the product is unused, in its original condition, and in its original packaging. To initiate a return, please email info@velmoth.com with your order number. We will reply with instructions and the return address. Return shipping costs are the customer's responsibility, unless the product arrived defective, damaged, or incorrect; in such cases, Velmoth covers the return and provides a prepaid shipping label. Once the product is received and inspected, the refund will be credited to the original payment method within 10 business days.
