We accept returns within 30 days of receiving your order, provided the item is unused, in its original condition and in its original packaging.
To start a return, email info@velmoth.com with your order number. We will reply with instructions and the return address.
Return shipping costs are paid by the customer, unless the item arrived defective, damaged or incorrect. In those cases VELMOTH covers the return and sends a prepaid label.
Once the returned item has been received and inspected, the refund is issued to the original payment method within 10 business days.
